Rocket Money, previously known as Truebill, is a popular financial management app that helps users track their spending, manage subscriptions, and save money. While many find it helpful, others may want to cancel their Rocket Money account for various reasons, such as switching to a different service or simply wanting to cut down on app usage. If you’re looking to cancel Rocket Money, this article will guide you through the process, ensuring you can do so smoothly and without any hassle.
1. Understanding Your Subscription
Before diving into the cancellation process, it’s essential to understand what kind of subscription you have with Rocket Money. The app offers both free and premium versions. The free version allows you to track your spending and manage your budget, while the premium version includes additional features like automated savings, subscription cancellations, and credit report tracking. Knowing which version you’re using will help you determine the steps you need to follow.
2. Canceling a Free Account
If you’re using the free version of Rocket Money, canceling your account is relatively straightforward. Here’s how you can do it:
- Open the Rocket Money App: Start by opening the Rocket Money app on your smartphone.
- Go to Settings: Tap on the profile icon in the top right corner to access your account settings.
- Select ‘Account Settings’: Scroll down and find the option labeled ‘Account Settings.’
- Deactivate Account: Within ‘Account Settings,’ you should see an option to ‘Deactivate Account.’ Tap on it.
- Confirm Deactivation: You’ll be prompted to confirm your decision. Rocket Money may ask you to provide a reason for leaving. After you confirm, your account will be deactivated.
3. Canceling a Premium Subscription
Canceling a premium subscription is slightly more involved than canceling a free account, mainly because it involves stopping recurring payments. Here’s how to go about it:
Via the Rocket Money App
- Open the App: Launch the Rocket Money app on your device.
- Access Premium Settings: Tap on the profile icon in the top right corner, then select ‘Premium Settings’ from the menu.
- Manage Subscription: Within ‘Premium Settings,’ you’ll find an option to manage your subscription.
- Cancel Subscription: Tap on ‘Cancel Subscription’ and follow the prompts. Rocket Money may offer you a discounted rate or ask why you’re canceling. Complete the process by confirming your decision.
Via Apple App Store or Google Play Store
If you subscribed to Rocket Money Premium through the Apple App Store or Google Play Store, you’ll need to cancel your subscription through those platforms.
For iOS Users:
- Open Settings: On your iPhone or iPad, go to the ‘Settings’ app.
- Tap on Your Apple ID: At the top of the settings menu, tap on your Apple ID (your name).
- Select ‘Subscriptions’: Scroll down and tap on ‘Subscriptions.’
- Find Rocket Money: Locate Rocket Money in your list of active subscriptions.
- Cancel Subscription: Tap on ‘Cancel Subscription’ and confirm your choice.
For Android Users:
- Open Google Play Store: Launch the Google Play Store app on your Android device.
- Access Menu: Tap on the three horizontal lines (hamburger menu) in the top left corner.
- Select ‘Subscriptions’: From the menu, select ‘Subscriptions.’
- Find Rocket Money: Locate Rocket Money in your list of subscriptions.
- Cancel Subscription: Tap on ‘Cancel Subscription’ and confirm your decision.
4. Requesting a Refund
If you’ve recently been charged for a Rocket Money premium subscription but didn’t intend to renew, you might be eligible for a refund. The process for requesting a refund differs depending on how you purchased your subscription.
Directly Through Rocket Money:
- Contact Support: Open the Rocket Money app and navigate to the ‘Help Center’ or ‘Support’ section.
- Submit a Request: Explain your situation and request a refund. Be sure to include any relevant details, such as the date of the charge and why you believe you’re eligible for a refund.
- Wait for Response: Rocket Money’s support team will review your request and get back to you with a decision. Refunds are not guaranteed and are typically issued on a case-by-case basis.
Through Apple App Store or Google Play Store:
- Request a Refund from Apple: If you subscribed via the Apple App Store, go to Apple’s refund request page. Sign in with your Apple ID, find the Rocket Money transaction, and select ‘Request a Refund.’
- Request a Refund from Google: If you subscribed via Google Play, visit the Google Play Help Center. Sign in, find your Rocket Money subscription, and request a refund.
5. Deleting the App
After canceling your subscription and deactivating your account, you may want to delete the Rocket Money app from your device to free up space and avoid any temptation to re-download it.
- For iOS: Press and hold the Rocket Money app icon until it wiggles. Tap the ‘X’ that appears in the corner, then confirm that you want to delete the app.
- For Android: Press and hold the Rocket Money app icon, then drag it to the ‘Uninstall’ option that appears at the top of the screen. Confirm your choice to uninstall the app.
6. Alternatives to Rocket Money
If you’ve decided to cancel Rocket Money because it no longer meets your needs, there are several alternatives you might consider:
- Mint: A comprehensive budgeting tool that offers many of the same features as Rocket Money, including expense tracking and budget management. Mint is free to use and integrates with a wide range of banks and financial institutions.
- YNAB (You Need A Budget): YNAB focuses on proactive budgeting and helping users manage their money more effectively. It’s a paid service but is highly regarded for its user-friendly interface and educational resources.
- PocketGuard: This app helps you track your spending and offers suggestions on how much you can safely spend based on your income and bills. It’s a good alternative if you’re looking for a straightforward budgeting tool.
7. Final Thoughts
Canceling Rocket Money is a fairly straightforward process, but it’s important to ensure that you’ve properly deactivated your account and stopped any recurring payments to avoid unexpected charges. Whether you’re moving on to a different financial app or simply taking a break from managing your finances digitally, following the steps outlined in this guide will help you cancel Rocket Money with confidence.
If you ever need assistance with financial management tools in the future, don’t hesitate to explore the various alternatives available, each offering unique features that might better suit your needs.
